Customer Service Assistant

This role is located in Sciantec, within the Cawood Scientific Agriculture Division. With over 30 years’ experience in the agri and aquaculture sectors, Sciantec, part of Cawood Scientific, offers a complete analytical service for feedingstuffs, ingredients, raw materials, compound feed, meals, premixes, and forages. Our expertise in animal feed safety and nutrition, combined with modern testing facilities and broad analytical capacity, enables our ISO 17025 accredited laboratory to deliver specialist services for all associated sectors, including feed mills, pet foods, research and development, and commodities traders.

Job Description

• Answering queries from customers via the phone or email professionally and efficiently.
• Responding to customers requests for analysis results, invoices and other general enquiries.
• Updating customer details when requested by the customer or internal team member.
• Booking, and then trackin...