Job Description
DUTIES AND RESPONSIBILITIES:
Receive queries, requests, and complaints from clients via phone call
Provide appropriate response to clients and take appropriate action for each call
Provide proper validation and pre-screening of requests
Follow up customer calls where necessary
Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
Document all call information according to standard operating procedures
Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
Ensure 100% accuracy of all encoded information in the system, as authorized
Reply to emails within at least 72 hours from receipt
QUALIFICATIONS:
Graduate of any four (4) year Bachelor's Degree
At least 1 year of experience in Customer Service
Good communication skills
Amenable to work on-site in Pasay City
Amenable to work with rotational shift
Receive queries, requests, and complaints from clients via phone call
Provide appropriate response to clients and take appropriate action for each call
Provide proper validation and pre-screening of requests
Follow up customer calls where necessary
Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
Document all call information according to standard operating procedures
Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
Ensure 100% accuracy of all encoded information in the system, as authorized
Reply to emails within at least 72 hours from receipt
QUALIFICATIONS:
Graduate of any four (4) year Bachelor's Degree
At least 1 year of experience in Customer Service
Good communication skills
Amenable to work on-site in Pasay City
Amenable to work with rotational shift
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