Customer Service Assistant

DUTIES AND RESPONSIBILITIES:

• Receive queries, requests, and complaints from clients via phone call
• Provide appropriate response to clients and take appropriate action for each call
• Provide proper validation and pre-screening of requests
• Follow up customer calls where necessary
• Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers
• Document all call information according to standard operating procedures
• Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)
• Ensure 100% accuracy of all encoded information in the system, as authorized
• Reply to emails within at least 72 hours from receipt

QUALIFICATIONS:

• Graduate of any four (4) year Bachelor's Degree
• At least 1 year of experience in Customer Service
• Good communication skills
• Amena...