Customer Service Assistant

The Customer Service Assistant supports shopfront operations by serving walk-in customers, managing telephone and email orders, and processing orders for delivery, samples, and payment collection. The role coordinates closely with Sales, Warehouse, HQ Singapore, and the Penang office to ensure accurate order fulfilment, stock availability, and timely deliveries. The incumbent communicates directly with customers to manage orders, deliveries, and payments, supports service recovery, provides feedback to management, and undertakes ad‑hoc administrative duties as required.

Responsibilities

• Serve walk‑in customers, receive telephone/email orders, and process them for product delivery, samples, and customer payment collection.
• Act as the main liaison between Sales and Warehouse operations to ensure smooth communication of customers' order requests for accurate and timely delivery of laminates.
• Liaise with HQ Singapore or the Penang Office for sto...