CUSTOMER SERVICE ASSISTANT

Job Description

At Broad-Link Logistics, we believe our success is driven by delivering reliable, efficient, and high-quality logistics solutions to our customers. We pride ourselves on fostering a positive, supportive working environment where employees are empowered to grow, learn, and build meaningful careers.

As we continue to enhance our customer experience, we are looking for a passionate and customer-focused Customer Service Executive to join our team. If you enjoy solving problems, building relationships, and working in a fast-paced industry, this role is for you.

Role and Responsibilities

• Communicate with customers via phone, email, and other channels
• Handle customer inquiries, requests, and complaints professionally and efficiently
• Manage customer bookings and ensure accurate and timely data entry
• Coordinate with operations team on shipment arrangements
• Monitor shipment progress to ensure ...