Customer Service Assistant (Call Centre)

COMPANY DESCRIPTION Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community. RESPONSIBILITIES Customer Service Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels. Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience. Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal s...