Job Description
SUMMARY
Provide excellent service to internal and external customers by achieving service goals while demonstrating quality, accuracy, accountability and team skills.
ESSENTIAL DUTIES & RESPONSIBILITIES
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Train to become a Customer Service Specialist through one-on-one and hands-on training.
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Pre-screen and process transactions in policy processing systems according to department authority guidelines.
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Pull all forms required to complete the processing transaction. Prepare and type forms and other documents as needed.
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Communicate with agents as needed including written and oral correspondence.
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Request missing or additional information.
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Verify information which appears inconsistent with other known data.
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Answer questions concerning status of changes and new busines...
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