Job Description

Job Purpose and Impact

The Customer Service and Logistics Coordinator will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.

Key Accountabilities

  • Maintain account information to accurately perform customer payment activities.
  • Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
  • Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
  • Perform outbound calls to cust...

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