Job Description

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
  • Resolve customer issues and complaints promptly and professionally.
  • Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies.
  • Handle billing inquiries and discrepancies, providing solutions and clarifications.
  • Update account information and payment status accurately in the system.
  • Days Off Fixed and rotational shifts.
    • Requirements:
  • Bachelor’s degree in business administration or any related field.
  • Fluent in English is a must.
  • Preferable customer service experience.
  • Gap year candidates are welcome.

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