Customer Service and Admin Officer

Hjh Maimunah is seeking a proactive, organised and customer-oriented Customer Service & Administrative Officer to join our team. This role is responsible for delivering excellent customer service while supporting the company's daily administrative operations. You will be the first point of contact for customers, ensuring enquiries are handled professionally and efficiently while coordinating with internal departments to provide a seamless customer experience.

Key Responsibilities

• Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media and other online platforms.
• Handle customer feedback, complaints and service recovery, ensuring timely follow-up and resolution.
• Monitor and respond to online customer reviews and enquiries on platforms such as Google Reviews, GrabFood, food delivery platforms and social media.
• Manage restaurant reservations, catering enquiries and event bookings...