Job Description

Cool Ideas, leading ISP in Johannesburg requires an Customer Service Analyst  to join our team

Job Description & Key Responsibilities: 

  • Provide first-line technical support and troubleshooting for customers
  • Log, manage, and track faults with fibre line providers and third-party vendors
  • Handle incoming customer calls, assisting with technical and general service-related queries
  • Follow up on existing incidents and service requests to ensure resolution
  • Maintain a high first-time resolution rate and customer satisfaction
  • Accurately capture call details and update tickets in the system

Experience and Knowledge required: 

  • Minimum of 24 months call centre experience
  • Minimum of 12 months technical support experience
  • At least 1...

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