Job Description

Customer Service Analyst Mandarin

Location CO-Barranquilla Posted Date 4 hours ago(12/26/2023 10:03 AM) Job ID 2023-3025 # Positions 1 Category Customer Service

Job Summary

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. 

Responsibilities

  • Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging m...

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