Customer Service Analyst

Job Summary
As a Customer Service Administrator, you will collaborate with a team that shares your drive for success while assisting thousands of customers in managing and paying their policies. You will handle inquiries, resolve complaints, and address critical customer service issues
Responsibilities
Process monthly payments, reinstatements, and policy renewals for existing customers.
Respond to incoming calls regarding payments and policy-related questions.
Make outbound calls for payment reminders, delinquent accounts, and pending cancellations to ensure policies remain active.
Maintain accurate and up-to-date customer records for new and existing clients.
Perform administrative tasks such as organizing, completing paperwork, filing, and record maintenance.
Carry out other duties as assigned.
Skills And Experience
Language: Bilingual (Spanish/English, B2+ proficiency or higher).
Education: High school diploma or GED required.
Experience: 1–2 year...