Customer Service Agent

JOB DESCRIPTION
Role Purpose
The Customer Contact Representative Plain is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations.
Key Responsabilities
* Deal and respond customer inquiries either by telephone, electronically or face to face.
* Obtain and evaluate all relevant information to handle product and service inquiries.
* Provide pricing and delivery information.
* Perform customer verifications.
* Set up new and manage customer accounts.
* Process orders, forms, applications and requests.
* Raise unsolved requisitions to a higher level resource.
* Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints.
* Prepar...