Job Description

POSITION OVERVIEW
Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.

Customer Service Representative supporting inbound customer service, help desk, and back‑office processing for commercial and public sector positions.


RESPONSIBILITIES

  • Handle inbound calls and troubleshoot basic technical issues.
  • Assist callers with product, process, and account inquiries.
  • Resolve support issues, provide sales upsells, and ensure first‑call resolution.
  • Maintain accurate records using contact‑center systems.
  • Escalate dissatisfied customers appropriately.

QUALIFICATIONS

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communicatio...

Ready to Apply?

Take the next step in your AI career. Submit your application to MCI today.

Submit Application