Customer Service Agent Dutch

Customer Service Agents

Location: Quinta do Lago, Portugal (office-based / hybrid role)

Hours: Full-time – 40 hours per week (Monday to Friday)

Department: Customer Support

Languages: Dutch / English 

About the role

Newstel is looking for experienced customer service agents to join our team working from Quinta do Lago, Portugal. You'll have a strong focus on delivering excellent customer service for one of our key campaigns.

You will be an experienced customer service agent. used to supporting customers by email, chat and phone. You'll be metric-focused and able to work to fair and achievable KPI's. You will share Newstel's values of being customer-focused and remaining agile and adaptable as we scale.

Key responsibilities: Customer Service Agent

• Deliver high-quality customer support across multiple virtual channels, including email, live chat and voice, ensuring a consistent and positive customer experience.
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