Customer Service Agent

About the role:

Our energy division is now welcoming applications from experienced customer service professionals seeking a new opportunity in a thriving department. Working as part of a busy Customer Service team, you will be the first point of contact for all inbound customer related queries via phone and email. This role will require someone with excellent interpersonal communication skills with the ability to demonstrate empathy and care for customers as needed. You will also work alongside various departments such as sales, complaints, collections, billing to address customer queries in a timely manor.

Main areas of responsibilities:

• Deliver exceptional customer service to both new and existing customers, ensuring their needs are met efficiently and professionally.
• Ensure strict adherence to GDPR regulations and compliance guidelines in all interactions and data handling.
• Manage a...