Job Description

Job description

CUSTOMER SERVICE AGENT | PERMANENT | DUBLIN 3

Our client is seeking a Customer Service Agent to join their team in Dublin 3. This is a permanent, full-time, office-based role, working Monday to Friday on a roster with hours ranging between 5:00am and 10:00pm.

ON OFFER|

  • Base salary of €29,120 with opportunity to earn up to €34000 with performance bonus
  • Healthcare Insurance
  • Death in Service Benefit
  • Company pension at 4%
  • 20 days Annual Leave with 10 bank holiday days

    • THE ROLE|

    KEY RESPONSIBILITIES|

  • Handle high volumes of customer calls, delivering professional and compliant service.
  • Process and update queries accurately within internal systems.
  • Respond to queries promptly, consistently meeting KPIs and company standards.
  • Monitor and follow up on queries to ensure timely fulfilment and resolve issues efficiently.
  • ...

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