Customer Service Agent

Job Title: Customer Service Agent

Location: Coventry, UK (Fully onsite)
Contract Length: 3 months
Hours: 37.5 hrs/week
Core hours : 9:00am-5:00pm with a 30‑minute break. Also includes paid 15‑minute AM & PM breaks.

Job Purpose

To receive incoming calls and emails regarding Interventions. To receive and process requests for files/ documents which may be held in the SRA's intervention Archive.

Key Responsibilities

• Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why.
• Identifying Client needs, providing solutions and managing client expectations.
• Escalating customer issues with management when required.
• Receive, assess and acknowledge incoming documentation and direct appropriately.
• Updating In House databases with accurate and up to date information.
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