Customer Service Agent

Full job description

Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever‑expanding, tight‑knit and high‑performing team. Benefits include monthly company lunches, free parking and staff discounts.

Reporting to the Customer Service Manager, you will work within the Customer Service department providing advice and guidance to customers, supporting them in both pre‑sale and after‑sales care. You will also be trained to work in the Returns Department and on the Trade Counter.

You will be the voice of the organisation. This role best suits upbeat, self‑motivated individuals who have attention to detail and accuracy. As they strive for timely and thorough handling of enquiries and returns, it is important that you have organisational skills and the ability to prioritise your workload effectively.

This is a full‑time position offered on a temp‑to‑perm basis. The normal working week is Monday to Friday from 8:30 am to...