Customer Service Agent

In this role, you will be the first point of contact for our clients and customers, providing exceptional service and support while facilitating smooth communication between clients and the operations team. Your ability to handle inquiries, resolve issues, and maintain client satisfaction will be crucial to our success.
RESPONSIBILITIES

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information and solutions in a timely manner.
• Maintain a high level of professionalism and empathy while addressing customer concerns.
• Document customer interactions and feedback in the company CRM system.
• Collaborate with team members and other departments to enhance service quality and efficiency.
• Identify recurring issues and provide feedback to the management team for process improvement.
• Assist in training and onboarding of new customer service agents as needed.

REQUIREMENTS<...