Job Description

Responsibilities
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  • We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today’s fastest-growing travel companies.
  • You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart!
  • Provide pre-departure, in-destination, and post-trip customer support:
  • Handle customer contacts across channels including inbound calls, chats and cases, emails and chats
  • Provide destination and trip information
  • Help with visas and country-specific entry requirements
  • Add or remove excursions
  • Make cancellations, service amendments and refund requests
    • <...

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