Job Description

Main duties and responsibilities

  • Liaise with Customers via telephone and email providing a high level of Customer Service.

  • Ensure full accuracy and attention to detail in all interaction with internal/external customers.

  • Process orders received via telephone or email, accurately and within specified timelines.

  • Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.

  • Check stock levels as required and advise customers of alternatives if necessary.

  • Ensure extensive product knowledge is maintained.

  • Display a flexible and co-operative approach at all times.

  • Any other reasonable duties which may be required by management from time to time.
    • Essential requirements
  • At least 1 year’s experience in a customer focused role

  • Be able to communic...

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