Customer Service Advisor

Overview

We’re Quickline, and we believe everyone deserves great internet. Our mission is to provide lightning fast, reliable broadband that reaches the places other providers leave behind. We’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat.

This role is full time, based onsite at Willerby, Hull.

Responsibilities

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Qualifications

• Proven background in a c...