Customer Service Advisor (Welsh Essential)

Customer Service Advisor (Welsh Essential)

Job title: Customer Service Advisor (Welsh Essential)
Location: Bridgend Campus
Salary: £25,948 per annum (Salary Scale 2)
Contract: Full Time, Permanent (37 hours per week)
Status: Monday – Friday on a rota basis 8am – 8pm

Job Purpose

To provide an outstanding support service in Welsh and English to all Bridgend College students and stakeholders.

Responsibilities

• Answer phone calls, enquiries and LiveChat confidently in Welsh.
• Deliver a high quality customer‑focused service.
• Implement and maintain administration systems.
• Use Google Suite effectively.
• Provide good interpersonal support.

Qualifications & Attributes

• Excellent communication skills in Welsh (essential) and English.
• Team player, resilient, and supportive.
• Ability to work effectively on a rota schedule.
• Experi...