Customer Service Advisor

EPW1

Role: The role of the Customer Service Administrator is to be responsible for ensuring the workflow relating to all new build processing, administration and communications are completed to a high standard and within agreed timescales.

Mandatory Responsibilities:

• Adherence to all organisational policies
• Ensuring all tasks are completed to agreed deadlines for all customers.
• Work efficiently and effectively.
• Ensure effective communication with the Customer and Key Account Managers
• Accurate weekly and monthly reporting
• Implementation of KPI’s

Role Responsibilities:

• To coordinate all tasks relating to New Build Sites for designated accounts
• To build and maintain effective relationships with servicing branch personnel, site management and customer procurement teams.
• To liaise with Key Account Managers, Estimating and...