Job Description

The Role

 

As a Customer Service Advisor within ourautomotive financial services operation, you will play a key role in supporting customers throughout their contract lifecycle. This is a regulated environment requiring accuracy, empathy, professionalism and adherence to defined processes.


You will manage a range of customer queries related to financial agreements, working to strict quality, compliance and customer experience standards while ensuring fair and consistent outcomes.


 What you’ll do: 

  • Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time

  • Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs

  • Respond to customer queries around financial settlements and contract changes, offering clear guidance wi...

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