Customer Service Advisor

Main role

To support and assist our clients as their primary point of contact, mainly through providing system support, and communicating through email and calls. Responsible for providing highest standard of service and care to all clients and coordinating with internal stakeholders to facilitate an excellent customer experience.

Key Responsibilities

Processing, Support & Customer Interaction

• Responsible in processing the Service Request Forms (SRF) submitted by clients (via Email or Crown Web Portal-RM Order) and ensure accuracy of the details submitted.
• Responsible in creating workorders after receiving request via email/web request from Crown existing customers using RSSQL for daily Business as usual (BAU) request and Project, as per agreed in the SLA between Crown and Crown’s Client.
• Responsible to handover the (complete) Workorder to Operations Team.
• Responsible in handling inquiries in various channe...