Job Description

FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor, you’ll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 8:30 to 17:00. 


The duties of the Customer Service Advisor role will include:

  • Proactively influencing customer relationships through effective delivery window negotiations
  • Maintaining a service-focused approach by being responsive to customer needs
  • Ensuring compliance with service level standards and contributing to their improvement
  • Building strong rela...

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