Customer Service Advisor

Customer Service Advisor (1 year fixed term contract)

Warwick

Hybrid

Do you enjoy being the voice of support and enabling customer success? Maxwell Bond is partnered with a Saas Edtech business who are looking for a Customer Service Advisor to join their growing team!

Customer Service Advisor Day-to-day Responsibilities

• Act as the first point of contact across phone, email, and webform, delivering clear support for product, licence, and order queries
• Process orders and manage licences accurately, including renewals and updates, while keeping CRM data up to date and logging all interactions
• Support Customer Success Associates with administrative tasks, share customer feedback, and help maintain smooth internal communication

Experience as Customer Service Advisor

• Previous customer service experience & basic IT competency
• Customer-focused, patient, and a co...