Customer Service Advisor

Join us as a Customer Service Advisor, where you'll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you'll play a key role in delivering services that really make a difference

Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You'll be a great communicator who can clearly explain information and tailor your approach to meet individual needs. You'll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You're proactive, organized and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional. Experience in a customer-focused role is essential, along with the ability to use IT sys...