Job Description
We are seeking a dedicated and professional Customer Service Advisor to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within Customer Service will be advantageous.
Duties
* Respond promptly and effectively to customer enquiries via phone, email and mobile.
* Provide accurate information regarding our services, ensuring customer needs are fully understood.
* Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
* Analyse customer data to identify trends or issues, contributing to continuous service improvement.
* Collaborate with internal teams to resolve complex queries and escalate issues when nec...
Duties
* Respond promptly and effectively to customer enquiries via phone, email and mobile.
* Provide accurate information regarding our services, ensuring customer needs are fully understood.
* Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
* Analyse customer data to identify trends or issues, contributing to continuous service improvement.
* Collaborate with internal teams to resolve complex queries and escalate issues when nec...
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