Job Description

We’re Hiring: Customer Loans Solutions – Mortgage Associate (6-Month Contract)

Location: Kilkenny | Organisation: Bank of Ireland (via CPL)

Onsite, Monday- Friday 09:00- 17:00

Are you detail-oriented, customer-focused, and interested in building experience within the banking and mortgage sector? We are currently seeking a Mortgage Associate to join the Customer Loan Solutions (CLS) team, supporting customers experiencing mortgage payment difficulties and helping deliver sustainable solutions.

Key Responsibilities

  • Provide administrative and operational support to Customer Loan Solutions teams
  • Maintain accurate customer records, documentation, and case administration
  • Support reporting, tracking, and oversight activities to meet regulatory and governance requirements
  • Engage with customers through inbound and outbound calls when required, delivering clear and empathetic service
  • Collaborate with internal teams to ensure effic...

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