Job Description
Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.
Key Responsibilities:
· Act as the proactive point of contact for students, both in person and through phone, email, or chat.
· Assess student needs, and provide accurate guidance or direct them to appropriate resources.
· Provide students with clear and detailed information on programmes ,activities, results etc as a means of proactive support.
· Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
· Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention...
Key Responsibilities:
· Act as the proactive point of contact for students, both in person and through phone, email, or chat.
· Assess student needs, and provide accurate guidance or direct them to appropriate resources.
· Provide students with clear and detailed information on programmes ,activities, results etc as a means of proactive support.
· Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
· Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention...
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