Job Description

Job Description

About the role:

As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.



Day-to-Day Responsibilities:

  • Handling calls and messages from customers, partners, and prospects from our inbound channel
  • Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
  • Act as a role model and mentor to the Associates and Coordinators
  • Responsible for floor support, supporting the team-leader in assisting the te...

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