Job Description

About the Role

As a Customer Service Advisor, you’ll:

  • Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
  • Communicate confidently across multiple channels, including in branch, over the phone, and online, to support members with their accounts.
  • Focus on doing what’s right for our members without the pressure of sales targets.

    • Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Huddersfield Branch.

    “Our branch is in the centre of Huddersfield, transport into Huddersfield is great with bus and train links alongside a close proximity to the M62 motorway. For those who wish to drive there are car parks within a 5 minute walk to the branch and cost around £4 for the day.

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