Job Description

Location: Horsham | Full-Time | Permanent | Commission + Benefits

About the Role

Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes—we connect people with outstanding service.

What You Will Be Doing

  • Handling inbound calls from customers with professionalism and empathy
  • Resolving billing queries and explaining charges clearly and accurately
  • Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
  • Responding to general enquiries about services, packages, and account details
  • Handling complaints with tact and urgency, aiming for first-contact resolution
  • Logging all interactions in our CRM system with precision and detail
  • Collaborating with internal teams to escape and resolve complex issues
  • Contributing to service improve...

Ready to Apply?

Take the next step in your AI career. Submit your application to Telecom Acquisitions Ltd today.

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