Customer Service Advisor

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're looking for a Customer Service Advisor to join our partner success team. As the first point of contact for our partners, you'll play a key role in providing support, resolving queries and ensuring every interaction is a positive experience.

If you're passionate about delivering excellent customer service, enjoy solving problems and love building relationships, we'd love to hear from you.

What you'll be doing

• Supporting partners with a wide range of enquiries via phone, email and live chat.

• Taking ownership of queries from start to finish, ensuring timely and accurate resolutions.

• Building strong...