Job Description

Job Description

Work Schedule: Mon-Sat (5 days working on Rota)

Delivery Key responsibility:

  • Receiving and inputting postal appeals on to the CMS
  • Professionalism in gathering the data
  • Sufficient and accurate data recording
  • Recording in a timely manner.
  • Ensure all appeal correspondence is available within a suitable time.
  • Ensuring evidence from both parties is attached to the right case;
  • Liaise with appellants to ensure all correct information is received.
  • Respond and action queries received from appellants
  • Respond and action queries and requests from London Councils Staff
  • Correctly identifying what type of data/correspondence it is ( Notice of Appeal, evidence from EA, evidence from appellant, case related correspondence, non-appeal/non-case related correspondence);
  • Filing data/correspondence appropriately and cross-referencing to other documentation as appr...

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