Job Description
Customer Service Advisor
5 days in the office
Mon-Fri 8:30am-5pm
Role Purpose
Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics.
Main Accountabilities:
* Manage and proactively monitor the status of ongoing business from assigned customer accounts.
* Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation.
* Liaise directly with the Sales Department providing additional support with customers and briefs.
* Raise production job tickets through the sites MIS system.
* Work with other internal departments with a positive approach to answer any related queries.
* Liaise with other divisional and group sites when required, either by submitting or receiving production briefs a...
5 days in the office
Mon-Fri 8:30am-5pm
Role Purpose
Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics.
Main Accountabilities:
* Manage and proactively monitor the status of ongoing business from assigned customer accounts.
* Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation.
* Liaise directly with the Sales Department providing additional support with customers and briefs.
* Raise production job tickets through the sites MIS system.
* Work with other internal departments with a positive approach to answer any related queries.
* Liaise with other divisional and group sites when required, either by submitting or receiving production briefs a...
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