Customer Service Advisor

Customer Services Advisor

Customer Service is one of the key areas within the Company.  The role of the Customer Service Advisor is to process customer enquiries in an efficient, effective and professional manner taking into account the Company’s and the department’s procedures, the customer specifications, the availability, delivery and the potential increase in sales of our products and services.

Responsibilities of the Role

• Processing of customer enquiries in a timely and courteous manner
• Issuing quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models
• Ensure full compliance and understanding of the ERP system
• To ensure that all customer orders are entered into the ERP system in a timely manner with sufficient info...