Job Description

Customer Service Advisor (Adaptions Team)

Main duties of the job

Customer Services is the first point of contact, dealing with customer enquiries and referrals via e‑mail and phone. The postholder will answer incoming calls from customers, enquiries, and questions, handling complaints, troubleshooting problems, and providing information, with a helpful can‑do attitude. This role requires the ability to deliver a customer‑centric service.

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