Job Description
A growing, forward-thinking manufacturing business is looking to appoint an Customer Service Advisor to support its customer and production operations.
This is a varied, hands-on position sitting at the heart of the business, where you will act as the key link between customers, production, and logistics. You will be responsible for ensuring orders are processed accurately, production timelines are met, and customers are kept informed every step of the way.
Key responsibilities for the Customer Service Advisor include:
Manage customer orders from point of receipt through to delivery
Liaise with production teams to track progress and manage lead times
Keep customers updated on order status, resolving any issues proactively
Work closely with logistics providers to coordinate shipments (UK & international)
Prepare and check documentation for dispatch and delivery
Support purchasing activities and supplier coordination
Handle customer enquiries an...
This is a varied, hands-on position sitting at the heart of the business, where you will act as the key link between customers, production, and logistics. You will be responsible for ensuring orders are processed accurately, production timelines are met, and customers are kept informed every step of the way.
Key responsibilities for the Customer Service Advisor include:
Manage customer orders from point of receipt through to delivery
Liaise with production teams to track progress and manage lead times
Keep customers updated on order status, resolving any issues proactively
Work closely with logistics providers to coordinate shipments (UK & international)
Prepare and check documentation for dispatch and delivery
Support purchasing activities and supplier coordination
Handle customer enquiries an...
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