Job Description

We are hiring Financial Services Contact Centre Agents to work from a supportive, fast‑paced customer service team in Belfast City Centre.

Job Details

Start date: Various dates from August 2026
Location: NatWest, Belfast City Centre
Hours: Full time – 40 hours per week (07:00 – 23:00)

Probity requirements: Credit, criminal, sanctions and fraud checks, plus supporting documentation of last two years of employment and last five years of address history.

Work Schedule (Part‑time option)

  • Monday: 09:30 – 13:45
  • Tuesday: 09:30 – 13:45
  • Wednesday: Off
  • Thursday: 09:30 – 13:45
  • Friday: 09:30 – 13:45
  • Saturday: Off
  • Sunday: 09:30 – 13:45

All part‑time candidates must complete full‑time training from Monday to Friday, 09:00 – 17:30.

Key Responsibilities

  • Act as the first point of contact and deliver outstanding customer service.

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