Job Description
Do you enjoy helping people and delivering excellent customer service? Join a friendly, supportive organisation where you’ll make a real difference every day in a varied and fast-paced role.
In the Fluent Welsh Customer Service Advisor role, you will be:
Acting as the first point of contact for customers by telephone, email and letter, providing advice, guidance and support with a range of enquiries, including payments and account queries
Speaking with customers to update personal information, carry out routine checks, and identify any additional support they may require
Responding to maintenance and service requests, updating internal systems, raising work requests and coordinating follow-up actions
Completing a variety of administration tasks, including updating customer records, processing compliance documentation and maintaining accurate work logs
Delivering a professional, customer-focused service while ensuring information is handled ...
In the Fluent Welsh Customer Service Advisor role, you will be:
Acting as the first point of contact for customers by telephone, email and letter, providing advice, guidance and support with a range of enquiries, including payments and account queries
Speaking with customers to update personal information, carry out routine checks, and identify any additional support they may require
Responding to maintenance and service requests, updating internal systems, raising work requests and coordinating follow-up actions
Completing a variety of administration tasks, including updating customer records, processing compliance documentation and maintaining accurate work logs
Delivering a professional, customer-focused service while ensuring information is handled ...
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