Job Description

About the Role

As a Customer Service Advisor, you’ll:

  • Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
  • Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
  • Focus on doing what’s right for our members—without the pressure of sales targets.

    • Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Chesterfield & Dronfield Branches.

    Our Dronfield and Chesterfield branches are at the heart of their communities, each offering a welcoming environment and strong local connections.

    Dronfield combines a friendly, close-knit feel with easy access to Sheffield, and free parking. While Chesterfi...

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