Job Description

About the Role

As a Customer Service Advisor you’ll:

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do what’s right.

    • Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Castleford Branch.

    “Castleford branch is a very successful branch which lies in our Yorkshire East Area of YBS. It is in the centre of Castleford town centre and has great transport links from buses and trains. It also has a close proximity to the M62 m...

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