Customer Service Advisor

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Overview

We are seeking to recruit a Customer Service Advisor to join our Customer Experience department.

Application Deadline: 26 September 2025

Location: Bilsthorpe

Responsibilities

• Act as first point of contact for incoming calls – ensuring a warm, engaging, and polite introduction.
• Maintaining and building rapport with customers, understanding their needs, and managing customer’s expectations.
• Conducting outbound calls to existing customers to up/cross sell additional products and services.
• Questioning to establish customer needs and identifying opportunities to pass to sales team.
• Respond to customer and internal emails and chat in a professional and timely manner.
• Place or amend customer orders accurately and efficiently.
• Completing onboarding welcome calls to new cus...