Job Description

Description Overview

We are looking for an experienced and proactive Customer Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency.


You will play a key role in ensuring a high standard of service while supporting the wider team.


Scope of the Role

  • Accurately process customer orders in line with company procedures

  • Manage and process returns ensuring timely resolution

  • Respond to and resolve a wide range of customer queries via email, phone and system platforms

  • Investigate and resolve basic EDI (Electronic Data Interchange) issues

  • Monitor order flow and proactively identify and resolve potential issues

  • Maintain strong relationships with customers to ensure a high level of satisfaction

  • Ensure al...

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