Job Description

Permanent |Full-time | Hybrid - Cannon Hill Office + WFH | Free on-site parking

Since 1979, Michael Hill has helped customers celebrate life’s special moments with quality jewellery made to last.


We’re now looking for a Customer Service Advisor to join our team and deliver the exceptional service we’re known for.


What You’ll Do:

  • Support customers across multiple channels with professionalism and care

  • Resolve queries and complaints promptly, using sound judgment

  • Document all customer interactions accurately

  • Collaborate with team members and internal partners

  • Follow data security practices and protect customer information

  • Enjoy flexible work options, with mainly Monday–Friday hours and occasional weekend coverage

    • What You’ll Bring:

  • 2+ years' relevant, proven experience in retail or contact centre roles

  • Strong communication and customer‑f...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Michael Hill today.

    Submit Application